Effective Date: October 2025
Last Updated: October 2025
Raystone Tiling Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://raystonetiling.co.uk, contact us, or use our services.
1. Who We Are
Raystone Tiling Ltd is a UK-based tiling and renovation company providing residential and commercial tiling services.
If you have any questions about this policy, please contact us:
Raystone Tiling Ltd
52 Faringdon, Tamworth, B77 2HR
07490274175
enquiries@raystonetiling.co.uk
2. Information We Collect
We may collect and process the following types of personal information:
- Contact details: name, email address, phone number, and postcode (for quotes or enquiries).
- Communications: messages sent via our contact forms or email.
- Usage data: how you use our website (pages visited, time on page, clicks).
- Cookies and analytics: collected via Google Analytics or similar tools to improve our website’s performance.
We do not collect any financial information directly through our website.
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries or provide quotes.
- Arrange and deliver our services.
- Improve our website and customer experience.
- Send follow-up messages or service-related updates (only if you request them).
- Comply with legal obligations.
4. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
- Consent: when you contact us via forms or email.
- Contract: to provide a quote or complete agreed services.
- Legitimate interest: to improve our website and customer experience.
- Legal obligation: to comply with UK laws and regulations.
5. Cookies and Analytics
Our website uses cookies to:
- Remember your preferences.
- Measure website traffic and performance.
- Analyse user behaviour through Google Analytics.
You can manage or disable cookies in your browser settings.
Read more in our Cookie Policy (if you have one, link it here).
6. Data Retention
We only keep your data for as long as necessary:
- Enquiry or quote information: up to 12 months.
- Customer project records: up to 7 years (for accounting and warranty purposes).
After that, all data is securely deleted.
7. Sharing Your Data
We do not sell or rent your data to third parties.
We may share limited data only with:
- Trusted subcontractors or partners involved in completing your project.
- Service providers (like website hosting or analytics tools).
All partners comply with GDPR and data protection standards.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction or deletion.
- Object to processing.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise these rights, email us at [insert your contact email].
9. Security
We take reasonable technical and organisational steps to protect your data against loss, misuse, or unauthorised access.
Our website uses HTTPS encryption to keep your information secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page with a revised “Last Updated” date.
Raystone Tiling Ltd © All rights reserved.